Terms & Conditions

All goods supplied by Berkeley Designs are subject to the following Terms & Conditions:

Definitions

In these Conditions, and any Order (as defined below), the following definitions shall apply unless the context requires otherwise.

• Company means the supplier of the Goods identified in the Order as either Berkeley Designs, or, Chicomo Ltd T/A Berkeley Designs, a company incorporated under the laws of England & Wales with Registration no. 12108362 and whose Registered Office is at Kemp House, 152-160 City Road, London EC1V 2NX.
• Customer means the entity identified as such with the Order.
• Goods means the item(s) the Customer purchases from the Company, set out in the Order or otherwise.
• Order means the Customer’s order for the Goods as set out in order.

Customer Accounts

Berkeley Designs is a supplier of luxury furniture and artwork to the interior design led market. We supply goods on a trade only basis to interior designers, retailers, online dealers, the hospitality industry, property developers, and more. To apply for a Customer account, please fill in the following application form:

https://www.berkeleydesigns.co.uk/apply-for-a-trade-account/

Orders

If you wish to place an Order, please email the Company at info@berkeleydesigns.co.uk, specifying the name, product code, and quantity of the Goods required. We also require confirmation of the Customer’s invoicing address and delivery address, as well as a contact name and contact telephone number for the delivery itself.

Once an order has been placed we can hold your goods for a period of up to 30 days. After this period, storage charges will be incurred as follows:

- Furniture @ £20 per week for each item.
- Artwork @ £5 per week for each item.

Payment

Upon confirmation of the Order, the Company will issue the Customer with an invoice for payment. Please note that the Company does not provide credit and all invoices are issued on a pro-forma basis with 7-day payment terms. After the 7-day term has expired, the Company reserves the right to cancel the Order without further notice. Please also note that payments must be made by bank transfer with cleared funds required prior to the release of any Goods.

Cancellations

If you wish to cancel an Order, please email the Company at info@berkeleydesigns.co.uk. Please note that Orders must be cancelled prior to release of any Goods. Any Orders cancelled after the release of Goods, will be charged for any delivery and collection charges incurred by the Company.

Opening of Goods

Due to the nature of the Goods we ask Customers to take care in opening them and ensure where possible not to rip, tear or mishandle packaging. This reduces additional risk to damage and better prepares Customers in the event of a return.

Damage

In rare instances Goods can be found damaged. As such, we ask our Customers to thoroughly inspect all Goods upon arrival. If your Goods are found to be damaged, you must sign them off as damaged on the delivery company’s Proof of Delivery and inform the Company within 48 hours of receiving your item(s). After this time period the Company cannot be held responsible for any claims relating to damage. Please note, if Goods are signed off on the delivery company’s Proof of Delivery as having been received in good condition then the Company cannot be held responsible for any claims relating to damage.

If you have damage to an Order, please email the Company at info@berkeleydesigns.co.uk. Upon receipt of your claim, we will arrange to have any damaged Goods repaired or replaced. In the event that the Goods cannot be repaired or replaced, the Company will provide a refund for the full amount of the Order in question. Please note that the Company does not reimburse any third-party carrier costs.

Returns

If you want to return an order, please email the Company at info@berkeleydesigns.co.uk. All Customers have a 14-day period to return any unwanted Goods to our warehouse. Please note that for returns where this is matter of preference, for example, size, shape, aesthetics, etc., it is the Customer’s responsibility to ensure the Goods are both returned to our warehouse in their original packaging, and, in a condition that is suitable for resale. Returned Goods incur a 20% re-stocking charge. All Goods will be checked thoroughly upon return for both damage and also to ensure packaging is in suitable condition, before any refunds are processed, less the original delivery charge.

All returns, including damaged items, need to be returned in their original packaging. We cannot offer any exchanges or refunds for goods without their original packaging.

Please note that we do not accept returns on Goods that are made to order.

Deliveries

The Company provides a palletised delivery service, which is available on either an express 24-hour service, or an economy 48 – 72-hour service. Deliveries are scheduled between 8 am and 5 pm, Monday to Friday. We can also provide a 2-man delivery service to residential premises upon request. The Company also offers a timed delivery service where Customers can select an AM or PM delivery slot at a surcharge. Saturday deliveries are also available at a further surcharge.

Please note that where a delivery fails through no fault of the Company, any additional charges incurred, such as for returning and redelivering Goods, will be charged to Customer.

Collections

Customers can arrange collection of their Orders directly from our Birmingham warehouse by writing to us at info@berkeleydesigns.co.uk. We require the date of delivery and the name of the courier company that will be collecting the Goods.

We provide same day collections, between 2 pm and 4 pm, on Orders where notification has been given in writing, prior to 10:30 am. All collections arranged after this time are available for next day collection, between the hours of 12 pm and 4 pm.

Inspection of Goods

We welcome the inspection of all Goods upon collection.

Although inspection is not required, we strongly recommend that the tops of all furniture pieces are inspected to ensure there is no damage to the top surface, top corners, and top edges, of each unit, as the Company does not accept liability for damage to the tops of furniture, once a piece has been collected and signed for by a third-party carrier.

Internet Dealing

The Company requires a minimum annual spend of £3,000 plus VAT for all Internet Dealing accounts. Internet Dealers must also be given express written permission by the Company prior to selling any of the Company’s products online.

Changes to Terms & Conditions

Berkeley Designs reserves the right to change these terms and conditions from time to time without notice, with any and all changes having immediate effect.