Berkeley Designs - Terms & Conditions
All goods supplied by Berkeley Designs are subject to the following Terms & Conditions:
In these Conditions, and any Order (as defined below), the following definitions shall apply unless the context requires otherwise.
- “Company” means the supplier of the Goods identified in the Order as either Berkeley Designs, or, Chicomo Ltd T/A Berkeley Designs, a company incorporated under the laws of England & Wales with Registration no. 12108362 and whose Registered Office is at Kemp House, 152-160 City Road, London EC1V 2NX.
- “Customer” means the entity identified as such with the Order.
- “Goods” means the item(s) the Customer purchases from the Company, set out in the Order or otherwise.
- “Order” means the Customer’s order for the Goods as set out in order.
Berkeley Designs is a supplier of luxury furniture and artwork to the interior design led market. We supply goods on a trade only basis to interior designers, retailers, online dealers, the hospitality industry, property developers, and more. To apply for a Customer account, please fill in the following application form:
If you wish to place an Order, please email the Company at firstname.lastname@example.org, specifying the name, product code, and quantity of the Goods required. We also require confirmation of the Customer’s invoicing address and delivery address, as well as a contact name and contact telephone number for the delivery itself.
Upon confirmation of the Order, the Company will issue the Customer with an invoice for payment. Please note that the Company does not provide credit and all invoices are issued on a pro-forma basis with 7-day payment terms. After the 7-day term has expired, the Company reserves the right to cancel the Order without further notice. Please also note that payments must be made by bank transfer with cleared funds required prior to the release of any Goods.
If you wish to cancel an Order, please email the Company at email@example.com. Please note that Orders must be cancelled prior to release of any Goods. Any Orders cancelled after the release of Goods, will be charged for any delivery and collection charges incurred by the Company.
Opening of Goods
Due to the nature of the Goods we ask Customers to take care in opening them and ensure where possible not to rip, tear or mishandle packaging. This reduces additional risk to damage and better prepares Customers in the event of a return.
In rare instances Goods can be found damaged. As such, we ask our Customers to thoroughly inspect all Goods upon arrival. If your Goods are found to be damaged, you must inform the Company within 24 hours of receiving your item(s). After this time period the Company cannot be held responsible for any claims relating to damage.
If you have damage to an Order, please email the Company at firstname.lastname@example.org. Upon receipt of your claim, we will arrange to have any damaged Goods repaired or replaced. In the event that the Goods cannot be repaired or replaced, the Company will provide a refund for the full amount of the Order in question.
If you want to return an order, please email the Company at email@example.com. All Customers have a 14-day period to return any unwanted Goods to our warehouse. Please note that for returns where this is matter of preference, for example, size, shape, aesthetics, etc., it is the Customer’s responsibility to ensure the Goods are both returned to our warehouse, and, in a condition that is suitable for resale. Returned Goods incur a 20% re-stocking charge. All Goods will be checked thoroughly upon return for both damage and also to ensure packaging is in suitable condition, before any refunds are processed, less the original delivery charge.
Please note that we do not accept returns on made to order furniture or artwork.
The Company provides a palletised delivery service, which is available on either an express 24-hour service, or an economy 48 – 72-hour service. We can also provide a 2-man delivery service to residential premises upon request. Deliveries are scheduled between 8 am and 5 pm, Monday to Friday. The Company also offers a timed delivery service where Customers can select an AM or PM delivery slot at a surcharge. Saturday deliveries are also available at a further surcharge.
Please note that where a delivery fails through no fault of the Company, any additional charges incurred, such as for returning and redelivering Goods, will be charged to Customer.
Customers can arrange collection of their Orders directly from our Birmingham warehouse by writing to us at firstname.lastname@example.org. We provide same day collection, between 3 pm and 4 pm, on orders where notification has been given in writing prior to 10:30 am. All collections arranged after this time are available for next day collection. Please note that all Goods must be inspected at the time of collection. The Company does accept liability for damage to Goods once they have been collected and signed for.
Changes to Terms & Conditions
Berkeley Designs reserves the right to change these terms and conditions from time to time without notice, with any and all changes having immediate effect.